Americans are being burdened by rising costs and high rent, while bills aren't helping people living paycheck to paycheck. But things went too far for one Reddit user and AT&T customer who goes by Usual-Guava-8899 and was hit with a whopping $6,223.60 wireless phone bill for November, with no explanation. After chasing customer support, and company representatives, the user finally got to the root of the problem which was just a small mistake.
As per Tech Spot, in the now-deleted Reddit post, the customer shared that they usually paid $250 - $266 for four lines and some monthly installments for phones, which made a $6,223.60 bill highly unusual and unexpected. The user mentioned that they recently switched their line to FirstNet another AT&T wireless broadband network for first responders, but that shouldn't be a problem.
Thus, the Redditor reached out to customer support at AT&T. The representative on the call assured the user that the bill was $205 even though the online account said $6,223. Thus, the Redditor turned to a corporate store in Dallas for help. The store representative told the customer that they had reached out to the company president's office, who would assist them. In an update on the post, the user wrote, "Today 12/17 I heard from AT&T corporate and from the office of the president. Both people I spoke with were extremely nice and understanding. I was told to give them 2 days to work through this and figure out a solution. I am actually hopeful this will be resolved soon."
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However, two days went by and AT&T still hadn't responded. In another update, the user shared that they had spent hours with customer support with no luck.
Finally, after much hustle, the user got an explanation. In an update, the user shared that the president's office told him that when the customer migrated to FirstNet, AT&T accidentally placed them on a pay-per-use plan for a single day.
On that day, the user was billed $2 per MB for the 3,097 MB of data that they consumed. This is what pushed the total bill up to $6,223.
Usual-Guava-8899 shared that the office of the president had referred the matter back to the store which was working on the problem. I just got off the phone with the office of the president. The gentleman I spoke with was excellent and told me they have credited my account and I should see a 0 balance in 24-48 hours. Thank you to everyone who showed an interest in this. I am convinced without the Reddit community I would still not have a resolution," the user wrote.
Finally, after almost a month, the issue was resolved. In the final update, the user shared that AT&T had revised their balance to $0. Furthermore, as a token of apology, the company extended credit to the user as well.
"Yes, they took the bill to zero and gave me a $205 credit. Still not sure how this happened but very glad to have it resolved," the user wrote in a comment.
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